Tackling burnout: hidden drivers and sustainable solutions
Explore how burnout builds in agile delivery with Rose James. Scroll down to watch the video and take away practical next steps.
Introduction
Agile and hybrid teams often work under constant pressure and shifting priorities. Burnout is then framed as a personal limitation rather than a delivery issue. In this webinar, ‘Tackling Burnout: Hidden Drivers and Sustainable Solutions’, Rose James explains how hidden factors in project and portfolio delivery create risk and how leaders can respond to them.
Video
Access the presentation, tune in to the audio version, or read the full transcript.
About the speaker
Rose James is a leadership strategist and keynote speaker who focuses on influence without authority, engagement, and sustainable performance. She works with leaders and delivery professionals who must manage change in complex, matrixed organisations. Her work is grounded in the realities of high-pressure projects and agile environments.
Rose has a background in portfolio leadership, transformation, and enterprise change. She understands how shifting strategies, governance structures, and stakeholder demands affect teams. This includes agile and hybrid delivery where teams balance product goals, technical constraints, and organisational expectations.
Her sessions combine leadership psychology, neuroscience, and straightforward tools. She shows how to influence decisions without relying on formal power and how to protect energy over time. She speaks at international conferences, professional bodies, and leadership forums, where she is known for clear language and practical examples that people can apply quickly.
Transcript
Here’s the full transcript of the webinar.
00:00:02 Sevcan Valiyeva : Hello, everyone. Welcome to today’s webinar. We have Rose with us today. Rose, thank you so much for joining. It’s only for a few minutes while people enter. Feel free to write your name and your location in the chat.
00:00:29 Sevcan Valiyeva : Hi, Catherine.
00:00:33 Rose James : Hi, Catherine.
00:00:35 Sevcan Valiyeva : Hi, Lauren. Hi Paula, Hi Lisa. This is exciting.
00:00:57 Sevcan Valiyeva : Hi James.
00:01:04 Sevcan Valiyeva : Okay, so just to give a bit of a background, I am Sevcan, I’m the market executive for Knowledge Train. We are in partnership with agileKRC today. We have Rose, as I just mentioned. Rose, thank you so much for joining. I really appreciate it. It does seem like a very exciting topic, one that is applicable to everyone, to be honest. The webinar will be recorded. You will receive an e-mail most probably next week. You would also receive the presentation slides. If you do have any questions, pop them down in the chat and Rose will go over them right at the end. So Rose, over to you.
00:01:40 Rose James : Thank you. Hello, everyone. I’ll say good afternoon, everyone. Good morning. For me, I am very excited to be here. You should be seeing my screen, so let’s get started.
00:01:55 Rose James : Before we do, do this with me. Silent your phones. Turn off your e-mail notifications. During this hour, resist the urge to multitask. Give yourself permission to be fully here, because burnout cannot be beat if we are only half present. I’m going to give you a moment.
00:02:28 Rose James : Great.
00:02:31 Rose James : Let’s ground ourselves in what we’ll take away from today’s discussion. First, we’ll break down the stages of burnout, what it looks like, how it creeps in, and why it’s especially relevant in project management. From there, we’ll move into strategies you can actually use, practical tools to both build wellness and resilience into how you lead and work. My goal today is not to add more to your plate, far from it. My goal is to shift how you approach what’s already on your plate.
00:03:14 Rose James : Before we talk solutions, we need to talk truth. For many of us, the way we are working is not working. Imagine this for a moment. You are knee-deep into a critical report for an important meeting when chat notifications starts pinging one after the other. an urgent e-mail lands in your inbox demanding your immediate attention. Just as you are trying to focus, you remember the lineup of back-to-back meetings on your calendar for the rest of the day. If that sounds familiar, drop a note in the chat or a thumbs up to just tell me, yes, I understand or this resonates, you’re speaking to me.
00:04:10 Rose James : Yeah. But the truth is it doesn’t stop there. After work, there are appointments, there are errands, there’s school pickups, there’s after-school activities for the kids or for yourself. Life does not pause when your workday ends. And we are often told to do more with less.
00:04:36 Rose James : So we keep squeezing productivity into every available moment, answering emails while we are in meetings, multitasking through fatigue, taking work home and checking on work after we leave the office, and ignoring the signs our bodies are sending.
00:05:02 Rose James : I like my presentation to be very interactive, so if I am speaking truth to power for you, please drop a note in the chat or just signal me with an emoji. It is no surprise then that 44% of employees report feeling stressed throughout the day. Globally, a significant portion of workforce reports experiencing high levels of stress on a daily basis. Until we see numbers like this, it is easy to assume we are the problem.
00:05:39 Rose James : We think we are not strong enough. We think we are not organised enough. We think we are not doing enough. But let me be clear. This is not a personal failure. It is a systemic pressure cooker. One that demands awareness, boundaries, and change.
00:06:07 Rose James : Before we can shift out of burnout, we have to understand what it actually is, because it rarely starts with flames. More often, it starts with the slow, invisible erosion of chronic exposure to stress.
00:06:31 Rose James : The World Health Organization recognises burnout as the result of chronic workplace stress that has not been successfully managed. According to the National Library of Medicine, burnout is a work-related stress syndrome. Psychology today takes it even further that it is a state of chronic stress that leads to exhaustion, detachment, and a sense of ineffectiveness.
00:07:06 Rose James : So let me pause here, because this means that it is not a personal failure. It is a predictable response to prolonged exposure with too few recovery points. Here is the hard truth. Burnout does not just drain your energy. It chips away at your purpose, at your confidence, and at your joy.
00:07:42 Rose James : So let me ask you, where are you in this matchstick progression? Are you lit up with momentum? or quietly smoldering, almost out. Some of us are holding it together with caffeine and composure, but inside, we are halfway burnt.
00:08:15 Rose James : Stress is triggered by what we call stressors, and these can either be internal or external. Internal stressors include our thoughts, our beliefs, and even psychological factors like negative self-talk, perfectionism, or chronic illness. These are the stressors we often have the most influence over.
00:08:45 Rose James : And then there are the external stressors, things like major life events, heavy workload, or family conflict. These tend to be outside of our control. While we cannot always control external circumstances, we can focus on managing our internal stressors. The beliefs we hold, the way we talk to ourselves, and how we respond to pressure. That’s where real transformation begins.
00:09:30 Rose James : Now that we’ve seen the most common sources of stress, both internal and external, let’s take a moment and look at where that stress can take us if left unmanaged. Burnout is not something that happens overnight. It is a progression.
00:09:54 Rose James : What you are looking at here is the five stages of burnout, starting with stage one, the honeymoon phase, where we are enthusiastic, motivated, and optimistic. But if we don’t manage it well, step 2 starts to creep in, which is the onset of stress, where you might begin to feel stagnant, or mentally cluttered. Then comes step three, where stress becomes chronic. Frustration bails. You might notice sleep disturbances, irritability, or even physical fatigue becoming more common. By stage four, we’ve hit full burnout. Energy is low, apathy sets in, and it becomes difficult to stay engaged with the work we once loved. Habitual burnout is stage five, which is the most concerning. This is when burnout becomes embedded in our daily lives. It starts affecting our health, our relationships, and how we show up in the world.
00:11:17 Rose James : The yellow and red arrows here show how both physical and emotional exhaustion build as we move across these stages. Recognising where you are is the first step towards reclaiming your energy and choosing a different direction.
00:11:43 Rose James : So ask yourself, honestly, what stage are you actually operating in today? Not where you want to be, where you are today.
00:11:58 Rose James : I have a poll here, so we’re going to launch it right now. And take a moment, assess, reflect, and make your selection.
00:12:16 Rose James : Can we launch the poll?
00:12:17 Sevcan Valiyeva : Yep, everyone can see. Yeah.
00:12:39 Rose James : All right. So I can see, okay, people are still.
00:12:54 Rose James : All right. I see a high spread between stage 3. Seems people are still. They’re still voting.
00:13:15 Rose James : Most of you are sitting in stage two and stage three. What we have here is very meaningful.
00:13:26 Rose James : Okay, we can end the poll. And this is more common. We see a lot of people in stage four and stage five as well. The interesting thing is that this is more common than most people admit. Most professionals operate in the middle of this curve and call it normal.
00:13:52 Rose James : But where you are matters because each stage carries a different cause. And that cost can be grave. Let me show you what actually is happening as you move through these stages.
00:14:16 Rose James : What you choose is not a fixed point. It is a position on a curve. So if you were a stage two, that doesn’t mean that that’s where you live forever. It is a position at a point in time. Remember, burnout does not show up overnight. It shows up as a gradual loss of engagement.
00:14:42 Rose James : As you can see on this curve, this is what happens as you move from a point of enthusiasm to burnout. The drop is not just your energy. It is focus, patience, clarity, capacity. Most people only name it at the end when they get to that burnout or habitual burnout stage.
00:15:10 Rose James : In one word, put it in the chat for me. How is that stage showing up in your work or in your world right now?
00:15:35 Rose James : I see uncertainty. Kathleen says juggling A lot. Yeah, I know. Disengaged, exhausted. Felici says nonchalant. Oh, yeah. Katherine says frustrated. James says despair. Unsupported. Yes, Katherine. Lisa, frustrated and overloaded. Yes, I hear you.
00:16:16 Rose James : This is what that drop in engagement feels like in real life. And that is what most people normalise and keep operating inside of it.
00:16:31 Rose James : Burnout. doesn’t live inside one person. It spills into everything we touch, our projects, our themes, and our personal lives. When we are burned out, project outcomes suffer, deadlines slip, quality drops, and risk climbs. Teams lose trust, collaboration fractures, and morale sinks. And at the center of it all, our health, our energy, and our passions wear thin.
00:17:15 Rose James : Recognising burnout extends beyond ourselves. It transcends to protecting the work, the people, and the purposes we serve. So now that we understand how burnout spirals and how deeply it impacts our work, our teams, our families, and our well-being, the question becomes, what can we do about it?
00:17:46 Rose James : Up until now, we have focused on the personal journey, how we build resilience, how we protect our energy and respond to stress. But let’s be honest, no amount of meditation can offset a workplace that breeds exhaustion.
00:18:10 Rose James : This is what it can feel like when the system around you works against your well-being. When the culture celebrates overwork, when it discourages boundaries or punishes vulnerability.
00:18:30 Rose James : I’m looking at the chat and Catherine says, last time I was burned out, I was telling my manager for six months before that, that I was showing signs and I needed support. I was ignored. Catherine, my heart goes out to you, but you are speaking to exactly what I’m talking about right now.
00:18:54 Rose James : So let’s talk about what you can actually do, when the culture itself is fueling burnout. Start by influencing what you can. Track the chaos, document shifting priorities, scope creep, or the pressure to do more with less.
00:19:17 Rose James : Catherine, you are right. By letting your leader know, things are piling up for me. I’m starting to get burned out. Document those. Raise those awareness. Keep it factual. It gives you leverage later.
00:19:33 Rose James : Ask better questions. Not why are we doing this, but how are we protecting our team’s sustainability? That kind of question reframes the narrative.
00:19:48 Rose James : Suggest one thing, not a lot, just one change that we can make. Maybe a no-meeting morning. Clearer decision paths. Defined team expectations. Just suggest one that the team can use and maybe implement.
00:20:12 Rose James : Make trade-offs visible. When everything feels urgent, the real issue is usually unclear priorities. So make trade-offs explicit. Everything cannot be a priority. Let’s ask, what matters most here? And once trade-offs are visible, the pressure to do everything starts to ease. That’s how culture starts to shift from the edges in and the status quo cracks.
00:20:54 Rose James : And for those external to your control, protect your space. Burnout tends to isolate. But often, the people next to you may be feeling it too. Just look at this chat. So many of us are going through burnout. It is helpful to find people who may be going through the same thing. Talk to them. Talk about burnout. Break the silence. It is so powerful.
00:21:34 Rose James : Protect your time and say it out loud. I do not work after 5 PM. I don’t open my laptop or my computer after 5 PM or at the end of the day. it gives others permission to also do the same.
00:21:59 Rose James : Don’t ignore that annual engagement survey or the one-on-one. Use it. Then follow up by asking, What’s being done with this feedback?
00:22:16 Rose James : And if nothing changes, sometimes. The bravest move is choosing better. This is the part many of us came for, not just to understand burnout, but to reclaim agency in the face of it. Because yes, sometimes we decide we deserve better.
00:22:49 Rose James : Let’s take a look at a case study. This is 1 case study of a project manager leading three very high stakes initiative at the same time. The pressure was relentless. Long hours, mounting deadlines, health declining, team disengaging.
00:23:13 Rose James : She made two essential shifts. First, mentally. She released the need for perfection and focused on progress. She started managing energy, not just time. Then, behaviorally, she introduced daily boundaries, took strategic breaks, and held weekly resilient check-ins with her team.
00:23:45 Rose James : The results? Project timelines improved, the team re-engaged, and she created a sustainable pace without sacrificing results.
00:24:00 Rose James : That project manager was me. I lived this. I didn’t get there by doing more. I got there by shifting how I worked, protecting my energy first.
00:24:19 Rose James : You’ve seen how burnout unfolds and what it steals from us. But this is the turning point. It doesn’t take an overhaul. It starts small. It starts with small intentional moves that restore your energy and rebuilds your resilience.
00:24:49 Rose James : Should we talk through what that looks like?
00:24:57 Rose James : James says, indeed, if everything is a top priority, nothing is top priority.
00:25:04 Rose James : Tackling burnout doesn’t happen in a single moment. It builds through intentional choices, the kind that protects your energy and restores rhythm. This journey often starts with self-care, rest, boundaries, nourishment. Then we move towards balance, where your energy is protected and our efforts feel sustainable. With time and intention, we arrive at growth, feeling stronger, clearer, and more aligned.
00:25:47 Rose James : But here’s the key. This is the ongoing path of well-being. It takes intention, recommitment, and motion. We don’t stand still and evolve. It is a continuous journey. And that evolution is what makes well-being sustainable.
00:26:18 Rose James : Tackling burnout is more than just action. It requires a shift in how we think about work, success, and ourselves. This is where the real work lives, my friends, reshaping our mindset towards well-being and pairing it with daily habits that sustain us.
00:26:45 Rose James : When we change how we think and how we act, we build the kind of resilience that sustains us through the pressure, through the pace, and the project cycles. We are trained to lead projects. Now it’s time we learn how to lead ourselves, right?
00:27:11 Rose James : So I invite you to pause and reflect. And if you would like, drop your thoughts in the chat. What is one shift you can make today?
00:27:30 Rose James : I’m putting a few mindset shifts on the screen. You don’t have to use these, but just think about, yep, I love that. Rob says, say no.
00:27:42 Rose James : Just think about a few mindset shifts that might move the needle for you. Maybe it is something like recognising that rest is not a reward, it is a right.
00:28:03 Rose James : I’m reading, Slow down and protect your own peace.
00:28:09 Rose James : Yes, Lauren.
00:28:13 Rose James : Rob says, I was suffering and stress and was risked burnout. They ignored and I ended up being off for two months, recently returning back, but lack of motivation and…wholly disengaged.
00:28:31 Rose James : Rob, you are preaching here. I’m sorry that this happened, but yes, this is exactly the cost that I was talking about of burnout.
00:28:45 Rose James : James says, be disciplined about stopping work at the end of the day and about getting rest. Model that behavior. Yes, James.
00:28:59 Rose James : Yeah, recognising that facilitating too many meetings with lots of people is tiring. Thank you, Paula. Thank you. That is actually my next initiative that I’m working on. It is the cognitive drain that comes with mental lift. So thank you for saying that.
00:29:21 Rose James : I need to limit these and protect time after meetings to close the loop in a timely manner. Yes, you guys are spot on.
00:29:31 Rose James : So just as powerful are behavior shifts, which some of you are already kind of talking through. First was the mindset shift, and the second is all behavioral shifts. These are actions that put your mindset into motion.
00:29:47 Rose James : So I’ll give you a minute to scan through these.
00:29:54 Rose James : Maybe for you it’s something as simple and as bold as closing your laptop at 5 PM. If you are not sure where to begin, ask yourself, what has been getting in the way of the habits I already know would make a difference?
00:30:26 Rose James : That resistant point is often where the shift needs to happen. Because you wouldn’t let your best teams burn out. You would set them up to thrive. Now it’s your turn. Lead yourself like someone whose well-being matters because it does.
00:30:53 Rose James : We’ve talked about the importance of shifting both how we think and how we act. You’ve already heard a couple of shifts, like recognising that rest is not a reward, or closing your laptop at 5 PM.
00:31:10 Rose James : Now let’s expand the lens. I’m dropping a few more mindset shifts and behavior shifts on the screen. Take a look. And drop in the chat, which one hits home for you?
00:31:26 Rose James : Nod or smile, come off camera and smile. Just let me know which of these you are taking with you right now.
00:31:43 Rose James : I love that you guys are chatting in the screen, chatting live as I’m looking on the screen. And what’s powerful about that is because so many of us are carrying the same invisible weight and reaching for the same kind of shifts. And they help us know that you are not alone in this. And this is powerful.
00:32:10 Rose James : Yes, Paula. Paula says, my worth is not tied to output. I love that resonated with you.
00:32:21 Rose James : Yeah, Lisa Martin says, block time to breathe.
00:32:26 Rose James : James says all of them, honestly. But maybe my worth is not tied to output most of all. I’m glad that resonates with you guys.
00:32:47 Rose James : Burnout does not always come from doing too much. That’s a myth. It comes from giving energy without replenishing it.
00:33:01 Rose James : Let’s pause for a moment. Not to check your calendar, but to check your energy. What’s fueling you? What’s quietly draining you?
00:33:18 Rose James : As I reveal some sample pairs, notice where you tend to land. You don’t have to share it, but if something resonates, please feel free to drop it in the chat. Because like I said earlier, someone else may need to see they are not the only one.
00:33:48 Rose James : Is it taking frequent breaks or pushing through? Focus time, or are you constantly switching? That’s another talk that I give is this constant context switching and how it leads to burnout. Awareness is just the beginning. Action is what creates change. Let’s focus on one mindset shift and one behavioral shift you can carry forward.
00:34:34 Rose James : You’ve seen the signs. You have felt the toll by what I’m seeing in the chat here. You know the cost at work, at home, and within yourself. But you also know this. Change is possible. It starts with one intentional shift. Maybe it’s choosing to mind your mindset when the pressure builds or finally giving yourself permission to say no without apology.
00:35:16 Rose James : Was it James that said that earlier? Maybe it’s reconnecting to your purpose not just your role, or protecting your peak energy window and giving yourself space to breathe.
00:35:37 Rose James : You don’t need to do all of this all at once. Start with one that speaks to you the most. Small doesn’t mean insignificant. These shifts one mindset, one behavior, done consistently, they build the habits that protect your energy and makes it sustainable. That’s how we build resilience, not through massive overhauls, but through small, intentional actions that stick.
00:36:26 Rose James : Today, we unpacked the reality that burnout is not some distant threat. It is a present risk and one we can prevent when we lead ourselves as intentionally as we lead our projects. It starts with awareness, recognising the early warning signs before they escalate. Then it takes action. Mindset shifts, behavioral shifts, together they protect our well-being in sustainable ways. And over time, it is the small, consistent actions that matter most, the ones that don’t always look dramatic, but builds real, lasting resilience and recovery.
00:37:20 Rose James : The path forward does not require a radical overhaul. It’s found in the steady intentional choices that add up over time. And the moment to start making those choices is now.
00:37:39 Rose James : Before we move into Q&A, I want to leave you with this. If burnout is showing up in your world, this is something to address with structure, not more effort.
00:37:53 Rose James : After this session, I am opening up a number of small burnout strategy conversations for leaders and project professionals who want to identify where pressure is turning into depletion, clarify what needs to shift in the work system, or build a practical path back to sustainable performance.
00:38:18 Rose James : You can book directly using the code on the screen. We will work through your situation and get clear on what needs to shift.
00:38:32 Rose James : So before we close, I want to hear from you. What landed for you? What was that moment where you thought, that is exactly what is happening to me? Please feel free to drop it in the chat.
00:38:56 Rose James : And as you’re doing that, I’m seeing Lisa said yes, constant multitasking, working on six different things at the same time, being part of several team chats at once, and then getting them mixed up.
00:39:09 Rose James : Lisa, you are hitting that point for me. This is the thesis of the work that I’m doing right now. I should have it ready soon. Yes. That is a big factor to burnout.
00:39:28 Rose James : Paula says shifts, taking break, protecting my golden hours. I love it, Paula. Thank you.
00:39:39 Rose James : Yes.
00:39:44 Rose James : So Paula says, what landed most impactful for her was that structure is the way through. This is not pushing through. Yes, I’m glad that resonated.
00:39:59 Rose James : Yeah. So what was most impactful for you today? What landed? What made you think, yes, that’s the point for me.
00:40:15 Rose James : This tells me this is what’s happening in your environment.
00:40:22 Rose James : Thank you, Rob. Rob says, this has been so insightful and vindicates my feelings. I’m so glad. I’m so glad to hear that. Which I thought were not widely recognised, but no.
00:40:36 Rose James : But no, now this is a thing and will share this message with my employer. Well, I am glad to hear that, Rob.
00:40:46 Rose James : When I fell into this work, I used to think the same way that I was the only one doing it. I decided to craft this work and started to share this message. And the number of people that reach out to me on a daily basis has been amazing.
00:41:06 Rose James : And they say the same thing. They thought that they were in it alone and they’re seeking help.
00:41:13 Rose James : Learning that mindset shifts or as important behavior, as important as behavior shifts is a key insight for me. I’m glad to hear that, James.
00:41:25 Rose James : Lisa says, structure for me too. I need to stop and breathe, then plan how to deal with each job separately and really promise not everything at once. That’s really good, Lisa.
00:41:46 Rose James : Can optimum performance be reached without some stress?
00:41:53 Rose James : Shizu, is that a question?
00:41:56 Rose James : And this is really the time for discussion.
00:41:59 Rose James : So Sevcan, I don’t know if it’s possible they can come off mute, they can come off mute, they can come on camera.
00:42:09 Rose James : I see a note by Shizu, wondered if that’s a question.
00:42:15 Rose James : Yeah, and Lauren says, to hear that I am not alone in the way I feel and that it’s okay to push back and protect myself.
00:42:24 Rose James : Lauren, I am so glad to hear that. You are not alone. There are so many people in the world that are going through this. I’ve given this talk to so many people across so many different countries. And like I said, the number of emails, the number of people that reached out to me on a daily basis from all over the world, and this is the same thing I hear.
00:42:53 Rose James : You are not alone, Lauren. None of us are.
00:43:03 Rose James : What did, what did, what, Paula, what are you saying yes with an exclamation point to? Tell me.
00:43:14 Rose James : What is your yes to?
00:43:27 Rose James : Yeah, that’s true.
00:43:30 Rose James : Paula says is to Lauren saying she’s not alone. Yes.
00:43:35 Rose James : What else is resonating for you or what is coming up for you as we have this discussion?What thoughts are you having or what questions do you have? Let’s talk about it. This is a safe space.
00:44:14 Rose James : We talked about mindset shifts. We talk about behavior shifts. We talk about having structure in the work, in the path to recovery.
00:44:25 Rose James : I see a cheeky question, so I’m curious, what is a cheeky question? Let me read it.
00:44:36 Rose James : No need to answer. Among the 56% who aren’t burned out, how many are managing themselves well and how many are just slacking off, do you reckon?
00:44:46 Rose James : James, I like that question.
00:44:48 Rose James : So here’s my take on it. As I do this presentation, and most times I do it longer, I do 2 polls. I do a poll at the beginning. Who thinks they’re burned out off? Where do you think you are?And most people may come in at one level.
00:45:06 Rose James : And then after going through the presentation and learning more about the signs of burnout, what it feels like, what it looks like, how it impacts you, I do the poll again, and then the numbers change.
00:45:22 Rose James : So most times, so what that indicates for me is that most people don’t know that they are burned down or don’t recognise that they’re burned down. So yes, might have that 44% that are in reality, they’re burned out, but the 56% either they don’t know that they’re burned out, they don’t recognise the signs, they don’t recognise that what’s happening is actually down a path to burnout.
00:45:53 Rose James : So great question. Not A cheeky one. It’s a great question, James.
00:46:00 Rose James : Any tips on handling unrealistic expectations from leadership?
00:46:05 Rose James : Paula, there is not a time that I have given this talk or had a coaching session where someone doesn’t bring that up. I was wondering, wow, you guys, no one’s asking that question, so I’m glad you did.
00:46:16 Rose James : So here’s the rub. And it ties back to that point I made about making trade-offs visible, talking about priorities. Unrealistic expectation is a number one reason that causes burnout, most of the people that I work with. So how do you talk about unrealistic expectation with the leader is laying the facts out. What I’ve seen is that they may not know, this leader may not know that what they’re presenting you or what they’re putting on your shoulder is unrealistic expectation.
00:46:55 Rose James : So making those very clear has been helpful. I have task A, task B, task C, and D that you’ve given me and they all have the same deadline. Which of these is the most, is the highest a priority to help manage our time and energy well? And most of the people I coached, when they present that back, it’s like they said, I think the biggest one that came for me was the eyes was like, whoa, I didn’t realise that I gave you that much to do.
00:47:31 Rose James : Okay, so let’s reprioritise. And that helps to set really clear expectation with that leader. I can only do one thing at a time. Not saying, I’m not going to do all of it, but I can only do one at a time. Help me understand which is the highest of priorities for you. We’ll focus on that and then we’ll sequence the rest in order.
00:47:58 Rose James : Is that helpful? Paula?
00:48:11 Rose James : Do any of you work for NHS? Okay, so that’s a private question. All right.
00:48:18 Rose James : What else comes to mind for you?
00:48:26 Rose James : How are you dealing with stress in your world? How are you dealing?
00:48:34 Rose James : Oh, I feel burnout is so common in NHS. I’m sorry.
00:48:39 Rose James : Paula says some data I always…Oh, okay.
00:48:48 Rose James : Paula, so you’re responding to the response I gave, that you feel the response is going to be all of it is a priority. Yeah, I can hear you, but let’s try this out and then let me know. Try it out by laying out all of the work and saying, this is everything.
00:49:06 Rose James : Can you help me identify which one is the most priority? And then we’ll focus on that and it’ll help to cascade your time and focus appropriately. And let’s see.
00:49:22 Rose James : All right, Paula, let’s try that. I’m curious. Do reach out and let me know how it turns out.
00:49:29 Rose James : And James says, further to that point about unrealistic expectations, I would have the conversation Rose described as soon as you realise the expectations are unrealistic. Then they can’t grumble that you should have come to them sooner. Great point, James.
00:49:48 Rose James : Lauren says, we are also going through a time of uncertainty with NHS England in the process of being abolished, but the work is not stopping and there’s pressure to get things over the line before this happens.
00:50:03 Rose James : Yes, Lauren. That is, that tends to be modus operandi for a lot of companies in a situation like that. And I feel for all of you that are having to deal with that.
00:50:32 Rose James : So talk to me guys, what is the one thing you are taking away that you’re going to use today? Just drop it in the chat for me. We’ve covered a lot. what burnout is, how it shows up, shows up in your body, how it shows up mentally for you. And we’ve talked about practical strategies that you can use. I’ve given you a few things to try, but I just want a commitment today.
00:51:03 Rose James : What are you going to use today when you get back to work?
00:51:07 Rose James : Set boundaries, Hassan says. Thank you.
00:51:13 Rose James : What’s the one thing? Say no, Catherine says.
00:51:17 Rose James : Put myself first. Yay. I love that.
00:51:41 Rose James : What are you taking? We don’t pressure myself to finish everything now. That is so, powerful. And that takes a mindset shift before it can become a behavior. That takes a mindset shift. I don’t need to finish everything right now. That is a mindset shift. And especially for project managers, that tends to be hard because of the way we are wired.
00:52:12 Rose James : Try and manage expectations. Rob, yes.
00:52:16 Rose James : Progress over perfection. I love that, Parla. You remember that one.
00:52:21 Rose James : Yes, it’s progress. It’s flow. It’s keeping things moving, not necessarily perfection.
00:52:32 Rose James : I am loving all of your responses and I’m loving that you guys are taking this and you’re using it today. All right.
00:52:43 Rose James : I always like to say a few resources that I base my research on is these books that I am constantly doing research and constantly refining this offering. You guys have been a great, great audience. If you take one thing from today, is pay attention to where pressure is turning into depletion and address it with structure.
00:53:14 Rose James : Thank you. Thank you for your time. Thank you for your attention. Thank you for being vulnerable, because that was not easy. Thank you for finding this a psychologically safe space. Thank you for your engagement.
00:53:33 Rose James : Sevcan.
00:53:38 Sevcan Valiyeva : Hi, Rose. That was fantastic. I do hope that everyone took something out of it. From the chat, I can see that we’re starting to build a community where people are recognising other people’s burnout and in fact given advice of their own as well.
00:53:55 Sevcan Valiyeva : Just to give everyone a very brief background of our courses, on the screen you can see our current courses. We do have three very new courses which is the artificial intelligence courses. So here there you can see three separate courses. If you do have any questions about any courses you can always drop me an e-mail.
00:54:17 Sevcan Valiyeva : I’m going to put my e-mail in the chat. Yeah.
00:54:24 Sevcan Valiyeva : Just a reminder that this webinar was recorded.
00:54:29 Sevcan Valiyeva : I’m satisfied. Yeah, thank you, James. Yeah, thank you, Rose.
00:54:34 Sevcan Valiyeva : Sorry, Nicole. You will also receive the PDF format all via e-mail. If you don’t receive it by next week, feel free to drop me an e-mail and I will chase it up for you.
00:54:47 Sevcan Valiyeva : If anyone doesn’t have any more questions, I think it’s safe to say that we can end the webinar. I’ll wait a few more minutes just in case people does have any questions.
00:55:06 Rose James : And I can stop share, right?
00:55:08 Sevcan Valiyeva : Yeah, of course, yeah.
00:55:10 Rose James : Okay, I can stop sharing, but I can stay on while people, if they have any questions.
00:55:22 Sevcan Valiyeva : You’re obviously free to go, everyone, if you don’t have any questions or you’ve got a meeting or if you want to read about burnout.
00:55:29 Sevcan Valiyeva : But I will end the webinar in about two minutes.
00:55:51 Sevcan Valiyeva : Thank you, Lauren.
00:55:53 Rose James : Thank you, Lauren.
00:55:54 Rose James : Thank you, Nicole.
00:55:58 Rose James : Thank you, Catherine.
00:55:59 Rose James : Thank you, James.
00:56:01 Rose James : Thank you, Rob.
00:56:02 Rose James : Thank you, Paula.
00:56:02 Rose James : Thank you, Martin.
00:56:04 Rose James : Thank you, Hassan.
00:56:05 Rose James : Thanks, James.
00:56:08 Rose James : You guys have been just a great audience. I love, love, love the engagement. I love the conversation. I love the sharing.
00:56:20 Sevcan Valiyeva : Very big thanks to Rose as well. She woke up at 6am for this webinar. I really appreciate it, Rose. Yeah, absolutely.
00:56:31 Rose James : Absolutely. I love this.
00:56:36 Sevcan Valiyeva : So if anyone’s having any more comments or questions, I’m going to end the webinar. Thank you, everyone, once again, and hope to see you in our next webinar.
00:56:47 Sevcan Valiyeva : Thank you, Rose.
00:56:48 Rose James : Thank you.
00:56:49 Rose James : Have a great day.
00:56:50 Sevcan Valiyeva : Thank you.
00:56:51 Rose James : Bye-bye.
00:56:52 Sevcan Valiyeva : Bye.