Terms & Conditions

Fairness

These terms and conditions are based upon fairness. We believe in listening to others, being impartial and equitable with our customers.

Some of our more disreputable competitors believe it is their right to cheat their customers. That’s because they are driven by corporate greed. We aren’t – and we would never knowingly cause hurt or try to cheat any of our customers.

If you compare our terms and conditions with those of our competitors and you find better terms and conditions elsewhere, please let us know. We believe ours are the fairest in the industry.

All bookings

1. Courses booked on this website constitutes both an order for the specified course/exam and acceptance of these terms and conditions.
2. All fees are subject to VAT @20%, irrespective of the delegate’s country of residence. For online courses you will be charged at the rate of VAT in your country of residence (for EU residents), or zero VAT if outside of the EU.
3. Unless otherwise agreed between both parties all course/exam fees must be cleared through agileKRC’s bank account before the start-date of the course/exam. agileKRC reserves the right to charge interest on late payments at 5% above Bank of England base rate. Interest will be charged monthly.
4. Where applicable, access to online pre-course reading materials (for classroom courses) will not be provided until payment has been cleared.

Cancellations

Classroom courses

We will often incur costs if you cancel or change your booking. That’s because we reserve rooms and trainers in advance, and the later we cancel them, the higher the costs we incur. We also incur admin costs because our staff must process both your booking and your cancelation. That’s why we charge you, but we try to be as fair as possible.

1. All bookings may be cancelled by giving written notice. The following fees are charged when written notice of cancellation is received:
   1. at least four weeks prior to the start-date of the specified course/exam – £75 + VAT.
   2. between 4 and 2 weeks prior to the start of the course/exam – 50% of the course/exam fee.
   3. less than two weeks before the start of the course/exam – 100% of the course/exam fee.

Note: All bookings for Professional Scrum Master courses require 21 calendar days’ notice in order to get a full refund; no cancellation is allowed within 21 days.

Online (elearning) courses

A full refund of your online (elearning) course can be given within 7 days of purchase, provided you haven’t logged in to access the course or booked an exam.

Amendments

Classroom courses

All course/exam bookings may be changed by giving written notice up to 2 weeks prior to the start of the course/exam. The date of the booking may be changed only once. Less than two weeks before the start of the course/exam, no changes are allowed. The following fees are charged if when written notice of cancellation is received:

1. All course/exam bookings may be changed by giving written notice up to 2 weeks prior to the start of the course/exam. The date of the booking may be changed only once. Less than two weeks before the start of the course/exam, no changes are allowed. The following fees are charged if when written notice of cancellation is received:
   1. at least four weeks prior to the start-date of the specified course/exam – £75 + VAT.
   2. between 4 and 2 weeks prior to the start of the course/exam – £125 + VAT.
2. agileKRC reserves the right to cancel any course/exam up to the start time of the course. In the case of a cancellation by agileKRC, all course/exam fees paid will be refunded. Please note however, this does not happen very often and if we do cancel we try to give delegates 2 weeks’ notice of cancellation.
3. If we do have to cancel a course, we’re really sorry but we won’t be able to refund any amount in excess of the agreed fee. This applies to, but is not limited to, any travelling, subsistence or consequential expenses incurred by the delegate. Therefore, if you are travelling from afar to attend a course we strongly recommend that you make a provisional hotel booking which allows you to cancel without paying a fee.
4. Public courses/exams may be undertaken in rented accommodation, such as hotel conference rooms or similar. The delegate agrees that he/she understands this and shall advise agileKRC if this is likely to be inappropriate for him/her.
5. In the event of failing an exam, a delegate who wishes to re-take an exam must pay the fee associated with re-taking that exam.

Online (elearning) courses

Once you have booked your online exam, no changes are permitted.

Website

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern agileKRC Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘agileKRC’, ‘agileKRC Ltd’ or ‘us’ or ‘we’ refers to the owner of the website, agileKRC Ltd, whose registered office is 20 Old Bailey, London, EC4M 7AN, England, United Kingdom. Our company registration number is 1937452, registered in England.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. Please see our cookie policy for more information.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.